Frequently Asked Questions.

General Services

  • Haven House provides a wide range of services to support individuals and families experiencing domestic violence, sexual assault, and other forms of abuse. This includes:

    • Emergency shelter for women and children (alternative housing options for men)

    • 24/7 advocacy and crisis support

    • Legal advocacy and court accompaniment

    • Safety planning

    • Prevention and education programs

    • Youth and children’s programming

    • Homelessness prevention support (HAP)

    • Batterer’s Intervention Program (BIP)

    • Forensic interviews and wraparound services for children (CAC)

    • Coordinated response to sexual assault (SART)

Emergency Help

  • Call 911. If you're in a safe place and need support or shelter, please call our 24-hour crisis line at (907) 235-8943. You are not alone, and we are here to help.

  • Our emergency shelter has 20 beds and is available for women and children escaping domestic violence or sexual assault. We encourage you to call for current availability.

  • If possible, bring ID, medications, important documents, and any essentials you or your children need. But your safety comes first — don’t worry if you need to leave without those items. We’ll help you with essentials.

  • Yes! Pets are welcome.

Children & Family Support

  • When there is a concern of child abuse, children ages 0–17 are brought to the CAC, a child-centered, safe space where they can share their story once with a trained interviewer. A team of professionals then works together to ensure safety, healing, and justice. Our CACs are located in Homer and Kenai.

  • Yes. We offer play therapy referrals, safety planning for families, school advocacy, and youth empowerment programs like Girls on the Run. Our prevention team also works with youth and families through Planet Youth Homer.

Domestic Violence & Abuse

  • Domestic violence is a pattern of behavior used to gain or maintain power and control over an intimate partner. It includes physical, emotional, verbal, financial, sexual, and digital abuse. Abuse can happen to anyone, regardless of gender, background, or relationship status.

  • Signs include controlling behavior, isolation from loved ones, threats, physical violence, forced sexual acts, manipulation, economic control, and constant monitoring. [Click here to learn more about the types and warning signs of abuse.]

  • Yes. Advocates are available to help create personalized safety plans for leaving an abusive situation, staying safe during the relationship, or preparing for court. All conversations are confidential.

Legal & Advocacy Support

  • Absolutely. Our advocates can walk you through the process of filing for a protective order, attend court with you, and help you understand your rights.

  • No. You can access shelter, advocacy, and support services without making a police report. If you choose to report, we’ll support you throughout that process.

Sexual Assault Support

  • Our Sexual Assault Response Team (SART) includes trained advocates, forensic nurses, and law enforcement to respond quickly and compassionately to sexual assault. The goal is to reduce trauma, prioritize your needs, and empower you to make informed decisions.

  • You are never required to report. We’re here to listen, support, and walk alongside you — whether you choose to report or not.

Homeless Assistance

  • Yes. Our Homeless Assistance Program (HAP) provides short-term rental and utility assistance to individuals and families at risk of homelessness. Support is based on eligibility and available funding.

  • Call us to complete an intake with one of our advocates. We’ll review your situation and determine eligibility based on income, need, and funding availability.